Refunds and cancellation
How cancellation, withdrawal and refunds work.
Updated 30 September 2026
Our policy
BenchDock Pro is a paid monthly subscription. We do not offer an additional voluntary money-back guarantee or a free period of Pro use. Except where the law requires it or Paddle approves it, payments are not refunded for a change of mind, lack of use, or a cancellation after renewal. This does not limit the rights below.
Your right to withdraw
If you buy as a consumer in Belgium or elsewhere in the EU/EEA, you normally have 14 days from concluding the initial contract to withdraw without giving a reason. A normal monthly renewal does not, by itself, create another withdrawal period. Other mandatory rights in your country remain applicable.
For digital content supplied without a physical medium, the withdrawal right can end after supply starts only if all legal conditions have been met: you expressly consented beforehand to immediate supply, acknowledged the loss of your withdrawal right, and received the required confirmation on a durable medium. Downloading, activating or using BenchDock alone does not establish those conditions.
For an ongoing digital service, starting service alone does not mean the contract has been fully performed. Different withdrawal rules may apply, including a proportionate charge only where legally permitted and properly requested and disclosed. If the conditions for an exception are not met, the applicable withdrawal right remains.
Request a refund
Use the support link in your Paddle receipt or visit paddle.net. You may also email contact@najjacomputers.be; we will help route your request to Paddle. Provide the purchase email and order reference if available so the payment can be found. A clear statement that you withdraw is sufficient; no special form or reason is required for statutory withdrawal.
For a timely statutory withdrawal, reimbursement is due without undue delay and within 14 days after notice, subject to applicable law. It uses the original payment method unless you expressly agree otherwise, without a reimbursement fee. Paddle processes the payment.
If the software does not work as agreed
Contact support about missing, defective or misdescribed functionality. Consumer remedies for non-conforming digital content or services remain available, including bringing it into conformity and, where legally due, a price reduction or ending the contract with reimbursement. There is no blanket “used software cannot be refunded” exclusion.
Stop the next payment
Cancel through your Paddle receipt or customer portal before the next renewal. You keep Pro until the end of the paid period after an ordinary cancellation. There is no automatic refund for unused days, unless required by law or approved by Paddle. Deleting the app or stopping use does not cancel billing.
After a refund
A full refund or valid withdrawal ends the corresponding paid entitlement; its licence will no longer renew. Temporary offline access may last until its existing authorisation expires. Free functions remain available.
We may investigate substantiated fraud or repeated attempts to obtain paid access without paying. We do not treat a lawful withdrawal or a substantiated defect claim as abuse. Paddle retains its own refund authority under its buyer terms and refund policy.